Responsible Gaming at fg64
fg64 believes that gambling should always be a form of entertainment — never a source of stress or financial harm. We provide every player in Bangladesh with a full suite of responsible gaming tools, clear guidance on recognising problem gambling, and direct pathways to support when you need it most.
fg64's Commitment to Player Welfare
At fg64, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players enjoy betting on cricket, slots, and live casino games within their means, with full awareness of the risks involved and confidence that help is available whenever they need it.
Our responsible gaming framework covers three pillars: prevention (age verification, player education, and transparent odds), protection (deposit limits, session time-outs, cooling-off periods, and self-exclusion), and support (24/7 English-language customer support via email and our escalation pathway to professional problem gambling counselling services).
fg64 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar. We recognise that many players access our platform via mobile devices using bKash, Nagad, or Rocket for fast deposits, which makes it especially important that spending controls are visible, simple to activate, and effective in real time.
This Responsible Gaming page explains every tool available to you, how to use them, how to recognise the signs of gambling harm, and where to turn for independent professional support. We encourage every fg64 player to read this page at least once and to share it with anyone in their household who may use the platform.
fg64 Responsible Gaming Principles
- Gambling is entertainment — never a way to earn income or recover losses
- Only gamble with money you can comfortably afford to lose
- Set time and spending limits before every session
- Never gamble when stressed, upset, or under the influence
- Take regular breaks and track your session time
- Balance gambling with other leisure activities and social time
- Seek help early — problem gambling is treatable
18+ Age Restriction — Strict Enforcement
fg64 operates an absolute minimum age policy of 18 years. No person under the age of 18 may register for, access, or use the fg64 platform under any circumstances. This policy is strictly enforced through multiple layers of verification.
At registration: All new players are required to confirm they are aged 18 or above during the sign-up process. Providing a false date of birth to circumvent this requirement is a serious breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balances.
KYC verification: fg64 requires all players to complete identity verification before processing withdrawal requests. This involves submitting a copy of a government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — which confirms both identity and date of birth. Players found to be under 18 will have their accounts closed immediately.
Protecting young people at home: If you share a device or household with someone under 18, fg64 strongly recommends taking the following precautions to prevent underage access:
- Never share your fg64 login credentials with anyone, including family members
- Always log out of your fg64 account after each session, especially on shared devices
- Enable device-level parental controls or content-filtering software on shared computers, tablets, and smartphones
- Keep your payment method PINs (bKash, Nagad, Rocket) confidential and separate from account credentials
If you suspect that a minor has accessed or registered on the fg64 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Under 18? Stop Here.
This platform is strictly for adults aged 18 and above. If you are under 18, you must not register or attempt to access fg64 under any circumstances.
Parental Control Tools
Consider installing a reputable parental control application on any device accessible to children. Popular options include Google Family Link and built-in screen time controls available on Android and iOS devices widely used in Bangladesh.
Tools to Keep You in Control
fg64 gives every registered player direct access to the following responsible gaming controls. All tools can be activated via your account settings or by contacting our support team at [email protected].
Deposit Limits
Set a maximum deposit amount over a defined period to control how much you fund your account.
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
- Takes effect immediately when reduced
- Increases require a 24-hour cooling period
Loss Limits
Restrict the maximum amount you can lose in a given time window, giving you peace of mind during longer sessions.
- Daily loss limit
- Weekly loss limit
- Monthly loss limit
- Platform pauses betting when limit is reached
- Resets automatically at the start of each period
Session Time Limits
Set a maximum session duration so you are reminded when it is time to take a break from gaming.
- Configurable from 30 minutes to 8 hours
- On-screen reminder at session limit
- Optional automatic logout on limit reached
- Session history viewable in account dashboard
Reality Checks
Enable periodic pop-up notifications that display how long you have been playing and how much you have spent or won in the current session.
- Configurable intervals (15, 30, 60 min)
- Shows net session profit/loss in ৳ BDT
- Option to continue or end session
- Cannot be dismissed without acknowledgement
Cooling-Off Period
Take a short break from gambling without closing your account permanently. Ideal if you feel your play is becoming more intense than usual.
- 1-day, 3-day, 7-day, or 30-day options
- No deposits or betting during the period
- Account resumes automatically after expiry
- Can be extended but not shortened
Marketing Opt-Out
Unsubscribe from all promotional emails, SMS, and in-platform bonus notifications at any time with a single toggle in your account settings.
- Removes bonus offer notifications
- Stops deposit match prompts
- Prevents tournament invite messages
- Takes effect within 24 hours
Self-Exclusion
Permanently block access to your fg64 account for a minimum of 6 months. Our most powerful protection tool for players who recognise they need a significant break.
- 6-month, 1-year, 2-year, or permanent options
- Cannot be reversed during the exclusion period
- All marketing is stopped immediately
- Pending balance refunded to your payment method
Account Closure
If you wish to close your fg64 account permanently, our support team can process this request at any time. Closure is irreversible once confirmed.
- Contact [email protected] to request closure
- Outstanding balance refunded before closure
- All personal data handled per our Privacy Policy
- Processed within 48 hours of verified request
How Self-Exclusion Works at fg64
Self-exclusion is the most robust responsible gaming measure available on the fg64 platform. When you activate self-exclusion, your account is locked and you will be prevented from logging in, depositing, placing bets, or participating in any promotional activity for the full duration of the exclusion period you select.
Unlike a cooling-off period — which is a temporary break — self-exclusion is a firm, binding commitment. Once activated, it cannot be reversed or shortened regardless of the reason. This irreversibility is intentional: it ensures that a moment of impulse cannot undo a protective decision made at a time of clarity.
What happens during self-exclusion:
- Your fg64 account is immediately locked — login is blocked for the exclusion duration
- All pending bonus offers and promotional communications are cancelled
- Any available balance in your account at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or card) within 5 business days
- fg64 will make reasonable technical efforts to prevent any new accounts being opened under the same identity during the exclusion period
- At the end of the exclusion period, your account will not automatically reactivate — you must contact support to confirm you wish to resume play, and a mandatory 24-hour reflection period applies before access is restored
How to request self-exclusion: You can activate self-exclusion directly from your account settings, or by emailing [email protected] with the subject "Self-Exclusion Request". State your preferred exclusion duration (6 months, 1 year, 2 years, or permanent) in the email. Our team will confirm activation within 2 hours.
Self-Exclusion: Step-by-Step
Decide on your exclusion duration
Choose from 6 months, 1 year, 2 years, or permanent exclusion. Consider consulting with a family member or counsellor before choosing.
Submit your request
Go to Account Settings → Responsible Gaming → Self-Exclusion, or email [email protected] with subject "Self-Exclusion Request".
Confirmation within 2 hours
Our support team will confirm your exclusion via email and your account will be locked immediately upon confirmation.
Balance refunded
Any account balance is refunded to your payment method within 5 business days. You will receive a confirmation email when processed.
Use the exclusion period positively
We encourage you to use this time to seek professional support if needed. See the "Getting Help" section below for guidance on available resources.
Recognising the Signs of Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition that affects people of all backgrounds and income levels. It is characterised by a loss of control over gambling behaviour despite negative consequences. Recognising the early warning signs is the first step toward recovery.
The signs below are not diagnostic criteria, but they are commonly associated with gambling becoming a problem. The more of these signs you recognise in yourself or someone you care about, the more important it is to take action.
Financial Warning Signs
- Spending more than you planned to on gambling
- Borrowing money from family or friends to gamble
- Selling possessions to fund gambling
- Neglecting bills or essential expenses to gamble
- Chasing losses — betting more to try to win back lost money
Emotional & Behavioural Signs
- Feeling anxious, irritable, or restless when not gambling
- Lying to family or friends about the amount you gamble
- Using gambling as an escape from stress or low mood
- Feeling guilt or shame after gambling sessions
- Repeated failed attempts to cut back or stop gambling
Social & Lifestyle Signs
- Withdrawing from family, friends, or social activities
- Neglecting work, studies, or important responsibilities
- Spending increasing amounts of time thinking about gambling
- Relationships suffering due to gambling-related arguments
- Losing interest in hobbies and activities you previously enjoyed
Quick Self-Assessment Questionnaire
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use fg64's responsible gaming tools or speak with a professional counsellor. This is not a clinical diagnosis — it is a personal reflection tool.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever gambled with money intended for rent, groceries, or other essential household expenses?
Have you ever felt the need to bet larger amounts to get the same level of excitement from gambling?
Have you ever tried to cut back on gambling and found it difficult or impossible to do so?
Have you ever felt anxious, irritable, or restless when you tried to reduce or stop gambling?
Have you ever used gambling as a way to cope with stress, anxiety, loneliness, or a difficult situation?
Have you ever chased losses — that is, continued gambling to try to recover money you had already lost?
Have you ever hidden the extent of your gambling from family members, friends, or a partner?
Have you ever borrowed money from others — or sold personal belongings — to fund gambling?
Has gambling ever caused significant problems in your relationships, at work, or with your personal finances?
If you answered "Yes" to 3 or more questions, please consider activating a deposit limit, cooling-off period, or self-exclusion. You can also reach out to our support team at [email protected] for confidential guidance.
Getting Help & External Support Resources
fg64's responsible gaming support team is available around the clock via email at [email protected]. If you are concerned about your gambling — or about the gambling habits of someone you care about — please reach out. Our team is trained to discuss responsible gaming concerns with empathy and without judgment, and can help you activate any of the protection tools described on this page.
In addition to fg64's internal support, we encourage players who feel gambling is becoming a problem to seek independent professional help. While Bangladesh does not yet have a nationally standardised gambling addiction helpline, the following types of support are available and recommended:
- General mental health support: Kaan Pete Roi is a Bengali-language emotional support and mental health helpline based in Bangladesh that provides confidential telephone counselling. While not gambling-specific, trained volunteers can provide a compassionate first point of contact.
- National Mental Health Helpline: The Directorate General of Health Services (DGHS) of Bangladesh operates a national mental health helpline (16789) for citizens seeking psychological support and referral services.
- Gamblers Anonymous: An international peer-support organisation with a proven 12-step recovery programme for people who recognise they have a problem with gambling. Meetings and online resources are available in English at gamblersanonymous.org.
- GamCare: A leading UK-based problem gambling support organisation that offers free online chat and counselling resources in English, accessible globally at gamcare.org.uk.
- BeGambleAware: Provides free, confidential support and information on problem gambling, including a self-assessment tool and treatment referral service, at begambleaware.org.
- Family and friends: Speaking honestly with a trusted family member or close friend is often the most effective first step. You do not need to face gambling-related difficulties alone.
fg64 will never penalise a player for seeking help or raising a responsible gaming concern. All such requests are treated with full confidentiality and professionalism by our support team.
Contact fg64 Support
Email us with the subject line "Responsible Gaming Request" and describe your concern briefly. We will respond within 2 hours and never share your responsible gaming communications with third parties.
External Help Organisations
-
Gamblers Anonymous
gamblersanonymous.org — peer-support, 12-step programme -
GamCare
gamcare.org.uk — free counselling and live chat -
BeGambleAware
begambleaware.org — information and referral -
DGHS Mental Health Helpline
16789 — Bangladesh national mental health support
Safe Play Guidelines for fg64 Players
Following these practical guidelines will help ensure your fg64 experience stays enjoyable, affordable, and within healthy limits. These apply whether you enjoy cricket betting, slots, live casino, or any other product on the platform.
Set a Budget Before You Play
Decide the maximum amount you are comfortable spending before you open the platform. Treat it as the cost of entertainment — like a cinema ticket or a meal out — not as an investment. Use fg64's deposit limit tool to enforce your budget automatically so you are never tempted to exceed it in the heat of the moment.
Never Chase Losses
Chasing losses — placing larger bets to recover money you have already lost — is one of the most common and damaging gambling behaviours. Accept that losses are a normal part of gambling. If you reach your budget for the session, stop. Tomorrow is another day. No BPL match, IPL fixture, or slot bonus justifies exceeding the limit you set for yourself.
Time Your Sessions
It is easy to lose track of time while enjoying live cricket betting or an immersive slot game. Set a session time limit in your account settings and take regular breaks. Use Bangladesh Standard Time (BST, UTC+6) as your anchor — if it is past midnight and you are still playing, it is time to log out. A rested mind makes better decisions.
Gamble for Fun, Not Profit
All casino games and sports betting involve an inherent house edge, meaning the platform retains a statistical advantage over time. Winnings are possible and exciting, but they should be treated as a pleasant bonus rather than expected income. Never rely on gambling to pay bills, cover debts, or supplement your regular income from work or business.
Maintain Balance in Your Life
Ensure gambling is just one of many leisure activities in your life — not the dominant one. Make time for family, friends, exercise, and other hobbies. During Eid, Pohela Boishakh, or any festive period, be especially mindful of increased social pressure to gamble more. Healthy balance is the foundation of responsible gaming.
Talk to Someone You Trust
If you feel gambling is starting to affect your mood, finances, or relationships, talk to a trusted friend, family member, or colleague. You do not have to disclose every detail — simply acknowledging that you want to cut back and asking for moral support can make a significant difference. fg64 also offers confidential support via [email protected].
Play Safely with fg64
Responsible gaming is the foundation of everything we do at fg64. Explore our platform with confidence, knowing that world-class player protection tools are always at your fingertips.
18+ Only • Play Responsibly • SSL Secured • BDT Payments Supported