fg64 Privacy Policy
At fg64, protecting the personal information of our players across Bangladesh is a core responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you hold over your own information.
Secure by Default
All data transmitted between your device and fg64 is protected by industry-standard TLS/SSL encryption. Data at rest is stored in encrypted form on access-controlled servers.
We Never Sell Data
fg64 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate and improve the fg64 platform.
Your Rights Matter
You have the right to access, correct, and request deletion of your personal data held by fg64. Submit a request at any time via [email protected] and we will respond within 14 days.
Defined Retention
fg64 retains personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Data is securely deleted when no longer needed.
Data We Collect
fg64 collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser when you access the site, and from third-party identity verification and payment partners when you complete transactions or KYC checks. We only collect data that is necessary, proportionate, and relevant to delivering the fg64 service.
Registration data: When you create an fg64 account, we collect your full legal name, date of birth, residential address, email address, and phone number. This information is required to create and maintain your account, verify your age (18+), and comply with our anti-money laundering obligations.
Identity verification (KYC) data: To process withdrawals and comply with financial crime prevention requirements, fg64 may collect copies of government-issued identity documents (Bangladesh National Identity Card, passport, driving licence), proof of address documents, and screenshots or confirmations of payment method ownership (e.g., bKash or Nagad account details).
Financial data: fg64 records deposit amounts, withdrawal requests, transaction timestamps, and the payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, etc.). We do not store full card numbers — card payment processing is handled by our certified payment gateway partners, and fg64 only receives a masked reference token.
Gameplay and betting data: We log game sessions, bet amounts, game outcomes, session duration, and account balance changes. This data is used to operate the platform, detect fraud, calculate bonuses, and resolve disputes.
Device and technical data: When you visit the fg64 website, we automatically collect your IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, referring URL, and pages visited. This is collected via server logs and cookies.
Support communications: If you contact fg64 via live chat or email at [email protected], we retain records of the communication, including your name, contact details, and the content of your messages, to resolve your query and improve our support quality.
Summary of Data Categories
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, passport |
| Contact | Email, phone, address |
| Financial | Deposit/withdrawal records, payment method tokens |
| Gameplay | Bets, game sessions, balance history |
| Technical | IP address, browser, device type |
| Behavioural | Pages visited, session duration, click patterns |
| Communications | Support chat logs, email records |
How We Use Your Data
Platform Operations
To create and manage your account, process deposits and withdrawals via bKash, Nagad, Rocket, and other accepted methods, deliver game sessions, apply bonuses, and provide customer support. Without this processing, fg64 cannot provide its services.
Identity Verification
To verify that you are aged 18 or over, that the details you provided at registration are accurate, and that your payment methods belong to you. KYC checks are conducted before withdrawal requests are approved and may be triggered by certain account activity thresholds.
Fraud & Security
To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised account access. Automated risk scoring systems analyse transaction patterns and gameplay behaviour in real time.
Responsible Gaming
To monitor gameplay patterns for signs of problem gambling behaviour, enforce self-exclusion and deposit limit settings, and proactively reach out to players who may benefit from responsible gaming support.
Marketing (With Consent)
With your explicit consent, to send promotional emails, SMS, or in-platform notifications about bonuses, tournaments, new games, and seasonal offers. You may withdraw marketing consent at any time via your account settings or by contacting support.
Platform Improvement
To analyse aggregated usage patterns, identify technical issues, improve game performance, optimise the mobile web experience for Bangladeshi players, and develop new features and services.
Data Sharing & Disclosure
fg64 does not sell, rent, or share your personal data with third parties for their own commercial purposes. We may share limited personal data with carefully selected third-party service providers who assist us in operating the fg64 platform. All such partners are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to fg64.
Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or other accepted methods, we share the minimum transaction data necessary with the relevant payment provider to execute the transaction. These providers operate under their own privacy policies and are responsible for the data they receive directly from you during payment.
Identity verification partners: fg64 may use third-party KYC and identity verification services to validate government-issued ID documents and confirm your address. These partners process verification data on our behalf under strict contractual obligations and do not retain your documents beyond the verification period.
Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session data (e.g., bet amounts, game rounds) required for game operation and RNG certification. These providers do not receive your name, contact details, or financial information in identifiable form.
Legal and regulatory disclosure: fg64 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required by applicable law, a valid court order, or to protect the legal rights and safety of fg64, its employees, or other players. We will notify you of such disclosures where legally permitted to do so.
Business transfers: In the event of a merger, acquisition, or sale of all or part of fg64's business, your personal data may be transferred to the successor entity as part of the transaction. We will notify you of any such transfer and the privacy implications before it takes effect.
Who May Receive Your Data
- Payment providers (bKash, Nagad, Rocket, Visa, etc.) — transaction data only
- KYC identity verification partners — document data only
- Game studios — anonymised gameplay session data
- Fraud prevention and security services
- Law enforcement or regulators — when legally required
Cookies & Tracking
fg64 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse how players interact with the site. A cookie is a small text file placed on your device by the fg64 web server. It does not contain executable code and cannot be used to access data stored elsewhere on your device.
Strictly necessary cookies: These cookies are essential for the fg64 website to function. They maintain your login session, store your account preferences (e.g., language or currency display), and enable secure transaction processing. You cannot opt out of strictly necessary cookies without disrupting your ability to use the platform.
Analytical cookies: fg64 uses anonymised analytical cookies to measure how players navigate the site, which pages receive the most traffic, and how long sessions last. This data is used in aggregate to improve the platform experience. We use privacy-respecting analytics tools that do not share identifiable data with third-party advertising networks.
Functional cookies: These cookies remember optional preferences you set, such as your preferred deposit method or notification settings, so you do not need to reconfigure them each time you visit.
Managing cookies: You can manage or delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using fg64, but some personalisation features may not work as expected. Instructions for managing cookies in common browsers (Chrome, Firefox, Samsung Internet, Edge) are available in your browser's help documentation.
Cookie Types at fg64
| Type | Purpose | Can Opt Out? |
|---|---|---|
| Necessary | Session, login, security | No |
| Analytical | Traffic & usage stats | Yes |
| Functional | User preferences | Yes |
fg64 does not use advertising cookies or third-party tracking pixels for retargeting campaigns. We do not participate in cross-site behavioural advertising networks.
Data Security
TLS/SSL Encryption
All data transmitted between your device and fg64 servers uses TLS 1.2 or higher encryption, the same standard used by banks and financial institutions worldwide.
Encrypted Storage
Personal data and financial records stored on fg64 servers are encrypted at rest using AES-256 encryption. Access to production databases is restricted to authorised personnel only.
Access Controls
Employee access to personal data is role-based and granted on a need-to-know basis. All data access is logged and audited. fg64 staff undergo regular data protection training.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, fg64 will notify affected players without undue delay and take immediate remedial action.
Data Retention
fg64 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Below is a summary of our standard retention periods by data category. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Account and identity data: Retained for the duration of your account and for a period of five (5) years following account closure. This extended period is required to comply with anti-money laundering regulations and to resolve any post-closure disputes.
Financial transaction records: Retained for five (5) years from the date of the transaction, in line with standard financial record-keeping requirements. This includes deposit and withdrawal records, bonus claims, and promotional credits.
KYC documents: Retained for five (5) years from the date of verification or from the date of account closure, whichever is later. Documents are stored in encrypted form with restricted access.
Gameplay and betting logs: Retained for three (3) years from the date of the session. These logs are used for dispute resolution, responsible gaming monitoring, and regulatory compliance.
Marketing communications data: Retained until you withdraw your consent to receive marketing communications, after which marketing preferences are updated immediately and your contact details are removed from active campaign lists within 14 days.
Support communications: Retained for two (2) years from the date of the last interaction. This allows us to provide consistent service if you contact us again about a related issue.
Retention Period Reference Table
| Data Type | Retention Period |
|---|---|
| Account & identity | 5 years post-closure |
| Financial records | 5 years from transaction |
| KYC documents | 5 years from verification |
| Gameplay logs | 3 years from session |
| Support communications | 2 years from last contact |
| Marketing preferences | Until consent withdrawn |
| Server/access logs | 90 days rolling |
Your Privacy Rights
As a player on the fg64 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 14 calendar days.
Right of Access
You have the right to request a copy of the personal data fg64 holds about you. We will provide a structured summary of your account data, transaction history, and any KYC documents on file within 14 days of a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic contact details via your account settings, or contact support for changes to identity or address records.
Right to Erasure
You have the right to request deletion of your personal data where fg64 no longer has a lawful basis for processing it. Note that certain data must be retained for legal and regulatory compliance reasons even after an account closure request.
Right to Restrict Processing
You may request that fg64 temporarily restrict the processing of your personal data while a complaint or accuracy dispute is being resolved. During a restriction, your data will be stored but not actively used.
Right to Data Portability
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format (e.g., JSON or CSV). This allows you to transfer your data to another service provider if you choose to do so.
Right to Object
You have the right to object to fg64 processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though fg64 may override such an objection where we have compelling grounds to continue processing.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent will take effect within 14 days.
Right to Lodge a Complaint
If you believe fg64 has not handled your personal data in accordance with this Privacy Policy, you have the right to lodge a complaint. Contact us first at [email protected] so we may resolve the matter directly. We take all privacy complaints seriously and will investigate promptly.
Policy Updates & Contact
fg64 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email to their registered address and/or by displaying a prominent notice on the fg64 platform for a minimum of 30 days prior to the changes taking effect.
Minor or clarificatory changes (such as correcting typographical errors or improving readability without changing the substance of the policy) may be made without prior notice. The effective date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the fg64 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and may request closure of your account.
Previous versions: Earlier versions of this Privacy Policy are archived and available on request. Contact [email protected] if you need to review a prior version for reference purposes.
Children's privacy: fg64 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will delete it immediately and close the associated account. If you believe a minor has registered on the platform, please contact us at [email protected] without delay.
International data transfers: fg64 primarily stores and processes data within secure data centre facilities. Where data is processed or transferred outside your country of residence, fg64 ensures that equivalent data protection standards are in place through contractual safeguards with our service providers.
Contact the fg64 Privacy Team
For any privacy-related queries, data subject access requests, or concerns about how your personal data is handled, contact us directly. Our team is available in English and will respond within 14 calendar days.
Your Privacy is Protected at fg64
Now that you understand how fg64 handles your personal data, explore everything the platform has to offer — from live cricket betting to slots and live casino — with confidence that your information is secure.
18+ Only • Play Responsibly • SSL Secured • BDT Payments Supported